We offer complimentary standard shipping on all orders over $50 in the United States.
We process and ship orders excluding holidays. You’ll get a notification and tracking number via email when a tracking number has been created. It may take a few hours for tracking to show updates after a label has been created, depending on the carrier.On average, USA orders are delivered within 3-4 business days (not including processing time), sometimes sooner.
We currently only ship to all 50 states in the United States, excluding US Territories.
Packages undeliverable by FedEx, USPS, DHL, and/or their international shipping partners will be canceled and refunded once received and processed at our shipping hub.
After your order has been placed successfully, you shall receive your own tracking link in your order confirmation. If tracking is not available yet, it will become available once your order has been fulfilled at our warehouse.
All sales are final. We do not offer refunds or exchanges, nor do we allow cancellations or returns. BrunetteSkin reserves the right to refuse any return at any time.
Unfortunately, we are not able to cancel an order once it has been placed. We also cannot accommodate any changes to an order once it has been placed. Before you place your order, please confirm that all of your information, including your shipping address, name, phone number, credit card details, and product selection is correct, as BrunetteSkin is not responsible for any mistakes. Thank you.
Please contact us if you have not received your Delivered order or if it has been lost in transit by the carrier. We would be happy to assist you.
For customers enquiries, you can contact us at hello@brunetteskin.com.
All products are developed in partnership with dermatologists and chemists. They are formulated and suitable for all skin types :) Full ingredient lists are available on each product page and for any concerns, we recommend conducting a patch test or sharing our ingredient list with your healthcare provider before usage.
Yes. All of our products are clean and cruelty-free.
Though nothing in our formula has been identified as unsafe for pregnant or breastfeeding persons, we recommend sharing our ingredient list with your healthcare providers for review before using.
